LookSnap
Contact
One inbox, sorted by subject line. Using the right one gets a faster answer, because urgent categories are triaged first.
Where to write
Email is the only channel. There is no account system, so there is no support login and nothing to sign in to.
- General questions and feedback — [email protected].
- Something is broken — [email protected], with the username you tried and what you saw.
- Copyright notice — [email protected], subject line "Copyright notice". See the copyright and removal page for what to include.
- Removal request, including anything involving a minor or a safety concern — [email protected], subject line "Removal request". Treated as urgent.
- Privacy questions or a data request — [email protected], subject line "Privacy".
What we cannot help with
A large share of incoming mail is about Snapchat itself rather than this site, and we genuinely cannot act on any of it.
- Recovering, unlocking or accessing a Snapchat account — contact Snapchat support. We have no access to any account, including yours.
- Viewing a private account, or anything behind a login. No page exists to read, so there is nothing to escalate.
- Finding out who viewed someone’s Story. That list is shown only to the person who posted it.
- Recovering an expired Story. Once its timer runs out there is no file left anywhere.
- Removing the original content from Snapchat — only Snapchat or the account holder can do that.
Response times
We aim to reply within a few working days. Removal requests involving a minor, non-consensual imagery or a credible safety risk are handled ahead of everything else.
Please write in English where you can — it gets a faster and more accurate answer than a translation round trip.
Snapchat is a trademark of Snap Inc. This is an independent service, not affiliated with or endorsed by Snap Inc. Public profiles only. Private accounts, friends-only Stories and anything behind a login are never accessible here.